Ah telephones, a lovely invention by Alexander Graham Bell, a revolutionary breakthrough in communications, and one that will forever allow us to connect with people thousands of miles away. But recently I’ve come to learn that to some its a sign of impending doom, well to one person at least that i actually know of. But first, lets set the scene.
I work in an office, in the administration department of just 8 people where I am only one of two guys, cool no problem, I love women and they are all really nice people. But there is one young lady who feels she is above the rest of us (she’s not) and feels she’s entitled to certain liberties (she shouldn’t be) and just doesn’t realize that she is one of the most despised people within other departments because of this (I’m not one of them…… yet). We will call her Glen (I’m in a walking dead kind of mood(and no she does not resemble Glen in any way physically or personality wise)) We also have our lovely receptionist, we will call her Benny, she’s cool, she’s ditsy, and for the most part I feel her and I relate and can see things eye-to-eye. Benny is Glens friend, though they call themselves besties (how old are we?). Sadly their friendship is a bit of a rollercoaster, their personalities clash, but that’s a whole other story. This story is about a phone and some phone calls.
Here at our office our receptionist is responsible for answering the phones and forwarding calls to the right representative, and she does one heck of a job doing so. But there are times when she does need to use the restroom (we all do) so she transfers the phone calls to Glen or me (that’s cool, I’m a team player). But then there are times where she feels overloaded because calls after calls keep coming in and it’s not that she can’t answer the calls, she can, she just becomes a nervous wreck and wants to fling the phone across the hall claiming that she is going to die if she hears the phone one more time (lacking in the professionalism department?), so she forwards them to who, to me? Why me? Glen is busy. Apparently I’m not (where is the consideration?). In essence, I’m taking the phone calls for our receptionist because they don’t stop ringing and it’s keeping her from her brand new iPad mini.
Now, should glen receive a phone call that somehow got to her, it is hell on Earth apparently. She’ll come out of her office and demand to know why she received a phone call she had to forward to a representative. Do I send them to her intentionally, not I’m aware of, the last thing I need is for her highness to come getting in my face because she had to field a call. So Benny takes on her responsibilities once more and what do Glen and Benny do? They call each other and talk to each other for hours on end. The girl who was just about to have a nervous breakdown from phone calls is on the phone with the girl who should never be on the phone because she is busy!!!!
Am I CRAZY?!?!?!?
Doesn’t this seem Crazy?!?!?
I try to keep a cool head, never admit defeat, but cmon, how old are we that we can’t handle a simple phone call?!?!? You were hired to answer phones, it’s in your job description and you are going to have a nervous breakdown?!? We are all busy, but if I can take several phone calls, does ONE phone call really distract you from your task?!?! And on top of that these girls are “besties,” where is the love for each other in their time of need?!?
For now, I will stay silent on the matter, they’re just phone calls, and as annoying as they might be, they are not the end of the world for me like they are for Glen. I don’t crack under the pressure like Benny does. But I look forward to the day her highness decides to take the matter to our boss, and her bestie, our lovely receptionist is given a talking to because of a single phone call.